Responsible Gaming Policy

At YouGMedia B.V., responsible gaming is not an afterthought, but one of our core principles. And these are not just empty words. We are aware of our responsibility to create an environment where gaming remains safe, enjoyable and, most importantly, harmless. Our approach is based on strong ethics, transparency and risk mitigation. This includes protecting minors, supporting vulnerable users and providing tools and relevant information to make responsible decisions.
So, our philosophy in this area is simple: gambling should always be entertainment, not a financial strategy. We strive to ensure that all customers, regardless of their level of experience, understand the risks and have access to appropriate support.

We are committed to a multi-layered strategy and promote safe gaming practices. So, we:

• Prevent minors and unauthorized persons from accessing our betting services;
• Promote informed decision-making through education and support tools;
• Monitor suspicious or compulsive behavior and take appropriate prompt action;
• Provide comprehensive tools for account control (limits, timeouts, exclusions);
• Provide access to professional help, referrals to consulting organizations;
• Continuously improve responsible gaming protocols based on new technologies.

We believe that transparency is the key to the development of responsible gaming. We ensure that our players have clear and easily accessible information about:

• The risks of compulsive gambling;
• Self-regulation tools available on our platform;
• How to access third-party support services (listed below).

We also ensure that all advertising and promotions we run are age-appropriate and do not mislead users in any way into thinking that gambling is a guaranteed way to make money. We hide nothing.

To help our users stay safe, we recommend the following methods:

• Set a clear budget for gambling and never exceed it (even when you really want to);
• Do not consider gambling as a source of income or a way to compensate for financial losses;
• Take regular breaks and avoid long gaming sessions (keep track of time yourself!);
• Do not play when intoxicated, depressed or emotionally unstable – this is a risk factor;
• Combine gambling with other forms of recreation and socializing;
• Track your gaming activity – view your account history and statistics;
• Use our tools (below) to manage your account, set individual limits and time restrictions;
• Feel free to contact our customer support if you need help setting up the appropriate account settings.

Our platform offers reliable tools to manage your actions for responsible gambling:

If you decide to change your account limits:

• Limit reductions (e.g. deposit or loss limits) are effective immediately;
• Limit increases are possible, however, only after a 7-day cooling-off period (to prevent impulsive changes);
• A timeout extension or self-exclusion is activated immediately upon request;
• A timeout or self-exclusion reduction is only permitted after the current cooling-off period and the 24-hour cooling-off period have expired.

These protocols are designed to ensure that changes are considered and considered, rather than emotional decisions made in the moment.

It is illegal for anyone under 18 (or the legal age in the relevant jurisdiction) to gamble. Our platform ensures compliance with this rule by:

• Mandatory age verification for all new accounts;
• Random age verification if suspicious activity is suspected;
• Automatic confiscation of winnings and account blocking if they are found to belong to underage users;
• Possible reporting to law enforcement (if necessary).

At the same time, we strongly recommend that parents use filtering and monitoring tools. Limit your children’s access to gaming content yourself too! Recommended tools for this:

• Net Nanny: comprehensive filtering software (with support for mobile devices);
• CYBERsitter: customizable parental controls;
• GamBlock: specialized software for blocking any gaming content;
• Betfilter: specialized software for blocking access to gaming platforms.

In addition, as you know, most Internet providers and operating systems also offer built-in parental control features.

For people struggling with gambling addiction or concerned family members, we recommend that you seek help from the following reputable and trusted organizations:

• Gamblers Anonymous: a support group for people struggling with gambling addiction – https://www.gamblersanonymous.org.uk;
• Gambling Therapy: multilingual counseling and emotional support – https://www.gamblingtherapy.org;

Responsible Gaming (Cyprus): a government resource with tools, advice, financial tracking and self-assessment – http://responsiblegaming.gov.cy.

So, all bets on our platform are made in strict accordance with the terms and conditions published on our site.

• Bets are accepted on a fixed line basis with fixed odds;
• Odds may change after the bet is placed, but current bets remain valid on the original terms.
• Users are advised to check all bet information before confirming it;
• Full terms and conditions for payouts are available in the Help section of our website.

We pride ourselves on our strict adherence to the principles of fairness, transparency and responsibility!

Our responsible gaming strategy is dynamic and constantly evolving.

• We regularly review and improve our responsible gaming tools;
• Update our policies in line with changes in regulation and trends in our industry;
• Train our staff to recognise the early signs of gambling harm and take appropriate action;
• Collect anonymised behavioural data (to improve your protection);
• Engage with regulators and third party experts.

Our customer support team is available 24/7 and is ready to help with:

• Activating or changing account restrictions;
• Providing information on self-exclusion and timeouts;
• Advice on how to find external help (websites, contacts);
• Clarification of responsible gaming procedures and tools.

You can contact our support team via email, live chat or in-app messages. We will respond to you as quickly and fully as possible.

This Responsible Gaming Policy is part of our overall efforts to promote ethical and responsible gaming. It should be read in conjunction with our Terms of Use and Privacy Policy. We also reserve the right to update this Policy as required by law or as a result of our internal review.
For any questions or suggestions related to responsible gaming, you can contact us directly through the available channels indicated on our website.